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ITS Strong
I've been at UChicgao for long enough now to really know about our organization. I often tell people one of the perks of being in the CIO chair is the opportunity to learn the organization in a very complete way. Having to help the leaders across ITS (More)
Being a Customer Service Company
I drive. A lot. I commute in the wonderful Chicago traffic five days a week, twice a day, covering about 45 total miles. Depending on the time of day I can make it in to work in 40 minutes if I am lucky, but it is closer to an hour going home if I le (More)
Customer Service Mentality
Just prior to the end of the year, I wrote an email to share some thoughts with you regarding customer service and its primary role in our work. I want to follow up with more on that message and also to provide information on an executive director se (More)
Suneetha Vaitheswaran Appointed Executive Director of Business Information Systems
Although in my March "Update on ITS" email, I wrote to you recognizing Suneetha Vaitheswaran's talents and my decision to ask her to report to me and become part of the ITS senior leadership group (SLG), I'd like to take this opportunity to formally (More)
Cubs Day
Earlier this week I was lucky enough to attend a Cubs home game against the Brewers. What made it extra special was that it was an outing with a bunch of people from the UChicago ITS team. A colleague of mine had purchased a block of nose bleed seats (More)
Marcus P. Robinson named Executive Director for Engagement, Alignment and Strategy
Marcus P. Robinson, an accomplished IT leader, has been named Executive Director for Engagement, Alignment and Strategy for the University of Chicago’s Office of the Associate Vice President and Chief Information Officer (CIO). Since 2009, Robinson (More)
Bill Stauffer appointed as Executive Director of Enterprise Applications and Systems Operations
It is with a gratitude that I introduce the already familiar Bill Stauffer as the new Executive Director of Enterprise Applications and Systems Operations within IT Services, a role he’s been handling with grace since Byron Nash departed just over a (More)
Recognizing Ourselves
A few weeks ago I was part of a team that got to review the ITS Excellence Award nominations. There were about eight of us in a room reviewing dozens of submissions from our peers across the organization. Probably one of the most postiive meetings wi (More)
IT Services All Hands Reflection
This time last week I was finalizing my slides for the IT Services All Hands meeting. I was trying to figure out how to cram six months of observations and forward facing action into 60 minutes and still leave some time for Q&A. I was also wrestl (More)
Growing Voices
Just a quick post to note that Voices has crossed over the 50 sites and 300 users threshold. While that is still small, it is interesting to note that this has happened without really any publicity at all. There was a More)
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