About me
I am a Principal Researcher at the University of Chicago Booth School of Business, hosted by Professor Amy Ward.
My research is in the intersection of data science and service systems operations. I analyze operational data of service systems to understand customer and agent behavior and develop stochastic models to optimize service systems operations. Typical applications are service chats, call centers, health care, etc.
I completed my PhD, at the Faculty of Data and Decision Sciences at the Technion – Israel Institute of Technology, advised by Professor Galit Yom-Tov and worked closely with Professor Yair Goldberg.
Contact:
University of Chicago Booth School of Business
McGiffert House, 440-01
5751 S Woodlawn Ave, Chicago, IL 60637
Email: antonio dot castellanos at chicagobooth dot edu
