Resolving Concerns and Complaints

The University of Chicago is committed to ensuring that our programs and services are accessible. We strive to provide effective disability accommodations and services so that students will be afforded an equitable opportunity in all aspects of student life.

The University complies with the Americans with Disabilities Act and Section 504 of the Rehabilitation Act of 1973 which affords protection for discrimination for otherwise qualified students with disabilities.

Please bring disability-related concerns to the attention of Student Disability Services (SDS) or University officials immediately so that the matter can be addressed in a timely manner. If you attempt to resolve your concern using informal procedures, you may opt to use the formal procedure at any time.

Informal Grievance Procedures

  • Review of an accommodation determination or eligibility for disability services: Meet with the Director of Student Disability Services to discuss your concerns. The Director will follow up in writing within seven business days of the meeting. If you seek further resolution, you may request a review from the Associate Provost for Equal Opportunity Programs within ten days of the date of the written response from the Director.
  • Concerns about classroom accommodations, disparate or disparaging treatment related to disability, or access issues on campus should be addressed with the SDS Director, the College or Graduate/Professional Division Dean of Students, the instructor, or staff person as soon as the issue arises.
  • Concerns about the decisions or actions of an SDS staff member should be addressed with the SDS Director. If the concern involves decisions or actions by the Director, contact the Associate Provost for Equal Opportunity Programs.

Formal Grievance Procedures

If you wish to file a formal grievance of disability discrimination, you may do so by filing a written and signed grievance with the Associate Provost for Equal Opportunity Programs.

If the subject of the grievance is the actions of the Assistant Provost or any office under the supervision of the Associate Provost, the grievance shall be investigated by an impartial University official. All other grievances shall be investigated and reviewed by the Associate Provost for Equal Opportunity Programs. The purpose of the review is to determine whether or not University policy has been followed and, if not, to address the consequences that may have resulted and shall be corrected. Information relevant to the matter may be requested from the involved parties. The Associate Provost for Equal Opportunity Programs will promptly undertake an investigation and provide a written finding to the student upon completion of the review.

Appeals of this decision are submitted to the Provost. Appeals must be submitted in writing, with a signature and dated within ten days of the decision by the Associate Provost.  The Provost shall make a determination on the appeal and promptly inform the student in writing of that determination.

If you use the grievance procedure, you shall not be retaliated against for doing so. You may choose another student or faculty/staff persons to accompany you through the steps of the procedure, if desired.

Bridget Collier
Associate Provost for Equal Opportunity Programs

Title IX Coordinator for the University
Affirmative Action Officer
Section 504/ADA Coordinator
(773) 702-5671

Elizabeth Honig
Director, Office for Access and Equity

Deputy Title IX Coordinator
(773) 702-4913